Alerts are e-mail based messages that can be used to keep others informed of schedule changes. They can be sent automatically when Jobs are rescheduled or their status changes. Alternatively, they can be sent manually whenever a planner has finished rescheduling and wants to notify people of changes.
Alerts are designed to be sent to two primary groups of people: customers and internal agents (sales agents, customer service agents, etc.). APS is flexible when specifying two sets of controls, one for customers and one for agents. The details of these controls are below:
- Job Name: Taken from the Job’s Name field.
- Description: Taken from the Job’s Description field.
- Scheduled Finish: Taken from the Job’s Scheduled End Date field. This will be blank if the job is already finished.
- Status: Either Un-started, Started (if Percent Complete is greater than zero), Finished, or Cancelled.
- On Hold: “True” if the Job is On Hold. Note that this does not apply to Operation Holds, but only if the Job as a whole has been placed on hold. If the Job has not been placed on hold, this will be marked as “False”.
- On Hold Reason: This is the reason specified when the Job was placed On Hold. If the Job is not on hold, this field will be blank.
If there are multiple Jobs that have been changed for the same e-mail recipient when Alerts are sent, the recipient will receive one email with a list of all Jobs that have changed.